Shipping Policy

Shipping Process
Once your order has shipped, you will receive an e-mail with your order tracking information, allowing you to track the status of your delivery. We recommend tracking your order directly on the courier's website. Alternatively, you can track your order using our tracking order tool which can be found by clicking "support" at the top of our website. 

If there are multiple products in a single order, these products may come in separate packages and will each have their unique tracking order number.

Please note: Tracking information may take up to 24 hours, after your order has been shipped, to be updated online.

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Shipping Costs and Delivery Times
Shipping costs vary and are in addition to the product price. They are also subject to any applicable taxes, depending on the location delivered to. Refer to the "Duties and Taxes" section for more details. 

Shipping delivery times may vary depending on the shipping address. Generally, it can take between 5 to 10 business days for an order to be delivered. 

Duties and Taxes
Canada
For orders that are placed within Canada, customers will be charged federal and provincial sales taxes. Taxes will vary depending on which province the order is being shipped to. Since all orders are shipped from Canada, all Canadian destination orders will not be subject to any duties upon delivery as the shipment is not traversing any borders.

Shipping Damages

Once an order has departed our facility, it is the liability of the courier. Any damages must be reported and claimed to the courier, which can be identified on the e-mail sent to you when the order was shipped or the shipping label of your package.